Access AI Receptionist Call Activity Report

The AI Receptionist Call Activity report summarizes how your AI receptionists are performing: how many calls they answer, how those calls end, and how much talk time each outcome represents. This page walks through opening the report, tailoring what it shows, and reading each of its metrics.

Note

Before you start, confirm your system is running firmware version 84.22.0.138 or later. This report is only available on that version or newer.

Open the report

1. Sign in to the PBX (Private Branch Exchange, your phone system) web portal and go to Reports and Recordings > Call Reports.

2. Open the Default Reports tab.

   

3. In the AI Reports pane, select AI Receptionist Call Activity.

   

4. Choose which calls the report covers.

   

   a. Use the Time Range and Select Date fields to set the period you want to analyze.

   b. From the Receptionist drop-down list, pick one or more AI receptionists to include.

The report refreshes to show the calls that match your filters.

Save, schedule, or download the report

Once the report is generated, you can keep it handy, have it emailed on a recurring basis, or export a copy. These actions are all available at the bottom of the report page.

Add it to My Reports

To keep the report for quick access later:

1. Click Add to My Reports.
2. Give the report a name you’ll recognize, and adjust the filters or metrics if needed.
3. Click Save.

Send it on a schedule

To have the report delivered by email automatically, click Add to Scheduled Reports, then complete the scheduled task settings.

Tip

Scheduling the report is handy when you review AI receptionist performance on a regular cadence. The system emails it to you automatically, so you do not have to open the portal and rebuild the report each time.

Download a copy

To export the report for offline review, use the download option. Before exporting, you can click the settings icon to control how the file is produced, then save your choices:

• File Format: the format of the exported file: CSV, XLS, HTML, or PDF.
• Duration Format: how every duration field is shown: Display in Second (s) or Display as HH:MM:SS.
• Export Fields: whether to include All fields or only the Selected ones.
• Include Details: whether to export the summary list only or add the per-call records. When you include details, choose how they appear: Download data as multiple files/sheets, or Details are displayed as indented, offset rows within the same list.

Tip

Pick CSV or XLS if you plan to sort or crunch the numbers in a spreadsheet. Pick PDF or HTML for a tidy, ready-to-read copy you can share.

When the settings are set, click Download.

Understand the report

Every call an AI receptionist handles falls into one of three processing results, and most of the report’s metrics are broken out along these lines:

• Resolved: the AI receptionist handled the caller’s request on its own, without transferring the call.
• Transferred: the AI receptionist passed the caller to another destination.
• Unresolved: the AI receptionist neither handled the request nor transferred the call.

Visual analytics

The charts across the top of the report plot call trends and the mix of outcomes over the period you selected, giving you an at-a-glance view before you dig into the numbers.

Call statistics

The statistics section groups its figures into call counts and talk-time totals and averages.

Metric	Description
Call Count
All Answered Calls	Total calls the AI receptionist answered.
Resolved Calls	Total calls that were resolved.
Transferred Calls	Total calls that were transferred.
Unresolved Calls	Total calls that went unresolved.
Total Talk Time
All Answered Calls	Combined time the AI receptionist spent talking to callers across all answered calls.
Resolved Calls	Combined talk time across resolved calls.
Transferred Calls	Combined talk time across transferred calls.
Unresolved Calls	Combined talk time across unresolved calls.
AVG Talk Time
All Answered Calls	Average talk time per answered call.
Resolved Calls	Average talk time per resolved call.
Transferred Calls	Average talk time per transferred call.
Unresolved Calls	Average talk time per unresolved call.

Call details

The details section lists each individual call the AI receptionist handled.

Metric	Description
ID	A unique identifier for the call. Click the ID to open the matching Call Detail Record (CDR), the log entry with the full technical detail of that call.
Time	When the call came in.
Call From	The caller’s name and number.
Call To	The name and number of the AI receptionist that answered.
Talk Duration	The elapsed time between the call being answered and ending.
Processing Result	How the call was handled: Resolved, Transferred, or Unresolved.
AI Insights	The AI transcript and summary of the call. Click the eye icon to read them.