Customize Email Templates

When an event with notifications turned on is set to alert contacts by email, Cloud Voice builds each message from a matching template and sends it automatically. This page shows you how to choose the language those emails are sent in and how to rewrite an individual template’s subject and content.

How email templates are organized

Templates are grouped by the kind of event that triggers them:

• Operations: password changes and login status.
• Telephony: SIP (Session Initiation Protocol, the standard that carries voice calls) trunk registration and emergency calls.
• System: system health, for example a newly detected firmware release or a completed upgrade.
• Security: events such as a blocked web login or auto defense activity.
• Event Reminder: reminders tied to your subscribed plan and services.
• Email: notifications relating to extensions.

Set the notification language

1. Sign in to the Cloud Voice management portal and go to System > Email > Email Templates.
2. Click Notification Email Language.
3. In the window that opens, pick a language from the drop-down list.
4. Click Save.

From this point on, notification emails go out in the language you selected.

Note

If the language you want is not in the list, leave the language set to English and edit the individual templates to match your needs.

Edit a template

1. On the Email Templates list, find the template you want to change and click the edit icon next to it.

2. In the Template drop-down, choose Custom.

3. Adjust the email subject and body to suit your requirements.

   Caution

   Templates are text only. Images, video, and audio cannot be added.

4. Click Save, then Apply.

   Note

   Save stores your edits, but they do not go live until you click Apply. If new emails still arrive in the old wording, check that you completed the Apply step.