Configure Emergency Notification Prompt

When someone on your system dials an emergency number, Cloud Voice can alert your designated notification contacts with a spoken announcement. A built-in prompt is ready to use out of the box, and you can swap in your own recording whenever you prefer a different message.

The default announcement identifies the caller and states which emergency number they dialed, so notified contacts immediately know what happened and where.

Note

This prompt is the message your notification contacts hear when they are alerted. It does not change how or where the emergency call itself is routed; it only controls the internal heads-up your contacts receive.

Change the notification prompt

1. Sign in to the PBX (Private Branch Exchange) web portal and open Call Control > Emergency Number > Notification Contact.
2. Click Notification Prompt.
3. In the window that opens, adjust the prompt settings:

   1. From the Prompt drop-down list, pick one of the available prompts, or upload a recording of your own.

      Note

      Any file you upload must meet the audio file requirements. A file that does not match those specifications will fail to upload.

      Tip

      The default prompt names the caller and the emergency number they dialed. If you record your own message, make sure it still gives contacts enough context to respond quickly.

   2. In the Prompt Repeat Count field, enter how many times the announcement should play. Repeating it a few times helps ensure the contact catches the message.

   3. Click Save.