Extension Call Accounting Details Report

The Extension Call Accounting Details report breaks down billing at the individual call level, showing the cost of each outbound call an extension placed and the trunk it used (a trunk is the line that connects your phone system to the outside phone network, carrying calls to and from your carrier). Use it when you need line-by-line visibility into charges rather than a rolled-up summary. This page covers how to open the report and what each metric means.

Prerequisites

At least one call rate rule must be in place. Rate rules are what let the system calculate a cost for each outbound call, so without one the Amount column has no pricing to apply.

Open the report

1. Sign in to the management portal and go to Reports and Recordings > Call Reports.

2. Open the Extension Call Accounting Details report.

   1. Select the Default Reports tab.

      

      Note

      Version 84.21.0.117 introduced a rebuilt CDR (Call Detail Record, the system’s per-call log) module with a new data structure for clearer presentation and richer call detail. Until older records are cleared, new and historical data are kept apart: the Default Reports tab holds data captured on version 84.21.0.117 or later, and the Call Reports (Legacy) tab holds anything generated before the upgrade. The steps here apply to the new data on the Default Reports tab. To work with earlier records, use the Call Reports (Legacy) tab instead.

      Caution

      Old CDRs and their report data are deleted automatically over time according to your CDR Auto Cleanup setting, and deleted records cannot be recovered. If you need to keep historical billing data, download or schedule the report before it ages out.

   2. In the Accounting Reports section, click Extension Call Accounting Details.

3. Set the filters that define which calls appear.

   

   1. Use the Time field to set the date range the report should cover.

   2. Narrow the results by extension, extension group, organization, PIN code (Personal Identification Number, entered to place calls through a restricted route), or trunk.

      The matching records load on the page, as shown below.

      

      Tip

      Filtering by a single extension, PIN code, or trunk makes it easy to spot unusually expensive or unexpected calls, one of the quickest ways to catch runaway costs or possible toll fraud.

4. (Optional) Rearrange the columns so the metrics you care about are front and center.

   Action	How to do it
   Choose which columns show	Click and pick the columns you want visible.
   Freeze a column	Click next to a field and drag it onto Left (Freeze Column) or Right (Freeze Column).
   Reorder columns	Click next to a field and drag it to the position you want.

5. (Optional) Save the report so you can reopen it quickly, or schedule it to be emailed automatically.

   Action	How to do it
   Add to My Reports	Keep the report handy in your My Reports list. 1. At the bottom of the page, click Add to My Reports. 2. Give it a name you’ll recognize, then adjust the filters or metrics if needed. 3. Click Save.
   Add to Scheduled Reports	Have the report delivered by email on a schedule. 1. At the bottom of the page, click Add to Scheduled Reports. 2. Finish the setup by following Schedule call reports.
   Download the report	Export a copy to your computer for offline review or deeper analysis. 1. (Optional) Click to adjust the download options, then save them:   - File Format: choose CSV, XLS, HTML, or PDF.   - Duration Format: show duration fields in seconds (s) or as HH:MM:SS.   - Export Fields: export All fields or only the Selected ones. 2. Click Download.

   Caution

   Scheduled and downloaded reports contain call cost data, which is sensitive billing information. Confirm the recipient list and delivery format before you save a scheduled task.

Report details

The table below explains each metric in the report.

Metric	Description
Time	When the outbound call was placed.
Call To	The number that was dialed.
PIN Code	The PIN code entered to place the call through a restricted outbound route.
Talk Duration	Elapsed time from when the call was answered until it ended.
Amount	The cost of the call.