Dashboard Overview

The Dashboard is your at-a-glance view of how the Cloud Voice phone system is performing, combining live metrics with recent history. This page explains what each widget on the Dashboard shows and how to read it.

Where the Dashboard fits

The system groups its monitoring tools into a Status Center, which has two views:

• Dashboard: A set of widgets that report current performance and resource usage. Many widget headings are clickable and take you straight to the related feature.
• Active Call: A live panel for watching in-progress calls and extension states. See Active Call Panel Overview for details.

The Dashboard includes the following widgets, each described below:

• System performance
• System information
• Plan
• Add-On
• Capacity
• System status
• Event trend

Dashboard layout

The figure below shows how the widgets are arranged on the Dashboard.

Tip

Widget headings double as shortcuts. Clicking a heading (for example, an item in System status) opens the feature it summarizes, so you can jump from the overview straight into the setting you need to change.

System performance

This widget reports Active Calls: the number of calls in progress right now alongside the maximum number of concurrent calls your system supports.

Caution

The second figure is a hard ceiling. Once active calls reach the supported concurrent-call limit, the system cannot place or accept another call until an existing one ends. Watch this widget during busy periods so you can spot a system running close to its limit.

System information

Select Information in the top-right corner to view the phone system’s basic details.

Note

Unlike the other widgets, this panel is not shown on the Dashboard by default. It stays hidden behind the Information button until you open it.

Plan

Shows the plan you are subscribed to or trialing, along with its expiration date.

Add-On

Shows any additional services you have subscribed to and when each one expires.

Capacity

Displays how many minutes you have used against your total allowance for the following features:

• AI transcription (AI stands for artificial intelligence), handled by the built-in AI engine.
• AI receptionist.
• Recording.

Note

These allowances are metered in minutes. Check this widget regularly so you can request more capacity before you run low, rather than discovering the shortage during a busy day.

System status

This widget summarizes the operational state of several core areas:

• Registered Extensions: How many extensions are registered out of the total created.
• SIP Trunks Available: How many trunks are available out of the total created. SIP (Session Initiation Protocol) is the standard used to connect your phone system to an outside calling provider.
• Cloud Voice App Logins: How many users are currently signed in to the Cloud Voice App.
• Scheduled Backup: Whether scheduled backups are turned on. When enabled, the widget also shows when the most recent backup file was created.
• Blocked IPs: The number of IP (Internet Protocol) addresses and accounts the system has automatically blocked as a security measure, plus the most recent time a block was applied.
• Emergency Numbers: How many emergency numbers have been created.

Note

A gap between registered and created extensions means some phones or apps are not currently connected. This widget is a fast way to spot a device or user that has dropped its registration.

Tip

If Scheduled Backup shows as off, turn it on. Regular automatic backups mean you can restore the system after a misconfiguration or hardware problem without rebuilding it by hand.

Caution

Confirm that Emergency Numbers is not zero. A count of zero means no emergency numbers are configured, which can prevent staff from reaching emergency services. Verify emergency calling is set up before putting a system into service.

Event trend

Tracks system events over time, blending recent history with current activity. You can review how often events were triggered across the last 7, 15, or 30 days.