Manage Custom Prompts

Once a custom prompt exists on your Cloud Voice system, you can maintain it at any time from the same place you created it. Use the steps below to record a fresh version, listen to what is stored, save a local copy, or delete a prompt you no longer need.

Open the custom prompt list

1. Sign in to the Cloud Voice management portal.
2. Go to PBX Settings > Voice Prompt > Custom Prompt.

Each prompt appears with an Operations column that holds the actions described below.

Manage a prompt

In the Operations column of the prompt you want to change, choose the action you need:

• Re-record the prompt: Click , then pick the extension you want to record from. The system calls that extension so you can record a new version over the phone.
• Play the prompt: Click , then choose whether to hear the audio on an extension or directly in your browser.
• Download the prompt: Click to save the audio file to your computer.
• Delete the prompt: Click , confirm with OK, then click Apply to finish removing it.

Tip

Playing the prompt in your browser is the quickest way to confirm a recording sounds right, since it does not tie up a phone. Choose the extension option when you want to hear the prompt on real handset audio.

Caution

Deleting a prompt is permanent. If the prompt is still assigned to a feature such as an IVR (Interactive Voice Response) menu or a queue announcement, remove or replace it there first so callers do not reach a missing recording.