Set up a Parking Timeout Destination

When a call is parked, it waits on a parking slot until someone retrieves it. Out of the box, Cloud Voice holds a parked call for 60 seconds and, if nobody picks it up, hands it back to whoever parked it. You can change both the hold time and where an unretrieved call is sent when that timer expires.

Configure the timeout and destination

1. Sign in to the management portal and open Call Features > Feature Code > Call Parking.
2. In Parking Timeout (s), enter how many seconds a call may stay parked before the timeout applies.
3. From the Timeout Destination drop-down, choose where a call should go once it times out. When the timer runs out, the still-parked call is forwarded to whatever you select here:
   • Call Parking Initiator: return the call to the person who parked it.
   • Extension: send the call to a specific extension.
   • Extension Voicemail: drop the call into a specific extension’s voicemail box.
   • Group Voicemail: deliver the call to the shared voicemail box of a queue, ring group, or custom group.
   • External Number: forward the call to an outside phone number.
4. Click Save, then Apply.

Note

The party sent to the timeout destination is the caller who was left waiting on the parking slot, not the person who parked them. Call Parking Initiator is the one exception: it reconnects that waiting caller to whoever parked the call.

Tip

To keep the built-in behavior (send the call back to whoever parked it), choose Call Parking Initiator and leave Parking Timeout (s) at 60. This matches how Cloud Voice acts before you change anything.

Caution

If you route timed-out calls to an External Number, the Prefix must match your outbound route, or the timed-out call will fail to dial out:

• When the outbound route’s Strip value is empty, no Prefix is needed.
• When Strip is set, add a Prefix that lines up with the route’s Patterns.