Configure Emergency Notification Email

When someone on your system places an emergency call, Cloud Voice can alert your designated contacts by email. You would customize this so the people who need to respond (front-desk staff, a site manager, or your security team) get a clear message with the details they need. A ready-made template is included out of the box, and you can replace it with wording of your own whenever the default does not fit your organization.

Caution

This email is an internal heads-up for the contacts you choose. It does not place, reroute, or replace the 911 call itself, and editing the template never changes how emergency calls reach responders. Treat it as an alert for your staff, not as part of emergency dispatch (E911).

What the notification includes

Emergency notifications go out in the language you selected under your system email template. Each message reports:

• Caller details: the name and number of the extension that placed the call.
• Emergency details: the emergency name and number that were dialed, along with the time the call was made.
• System details: the name and serial number of your PBX (Private Branch Exchange, the phone system that runs your extensions).

Note

The built-in template is active as soon as emergency notifications are set up, so you only need the steps below if you want different wording. If the default reads clearly for your team, you can leave it as is.

Replace the default template

To swap the built-in message for your own:

1. Sign in to the management portal and open Call Control > Emergency Number > Notification Contact.
2. Select Email Template.
3. Build your custom message: a. Set the Template drop-down to Custom. b. Adjust the subject line and body to suit your needs. c. Select Save.

Note

The template controls only what the message says. Who receives it is set by the notification contacts on the same Notification Contact page. If no contact is listed there, no email is sent, no matter how the template is worded.

Tip

When you edit the custom message, keep the caller, emergency, and system fields in place. Those are what tell a responder who called and which number was dialed. Removing them leaves your contacts with an alert that does not say what happened.

Caution

Your new wording takes effect only after you select Save. Switching the Template drop-down back to Default restores the original text and discards your custom version.