System Logs Overview

System logs give you a record of what the phone system is doing, which is invaluable when you need to troubleshoot behavior or trace a problem. This page explains what these logs contain, the levels of detail Cloud Voice can record, and how log files are stored and pruned over time.

What system logs are

A system log is a file that captures details about your phone system’s activity. Cloud Voice generates these logs each day and lists them on the System Logs page, where you can review them and download copies directly from the web portal.

Log levels

Cloud Voice records several categories of log data, each covering a different kind of information. The available levels are:

Information: general, everyday system activity.
Notice: noteworthy events that fall short of a warning.
Warning: conditions that may need your attention.
Error: failures and error conditions.
DTMF: DTMF (touch-tone) signaling.
Time Log: timestamps attached to system log entries.
Debug: detailed diagnostic data, including CDR analytics such as CDR data cleansing, plus debug output for these services:
- SIP (Session Initiation Protocol, which sets up and ends calls)
- RTP (Real-time Transport Protocol, which carries the call audio)
- OpenAPI event notification messages (event messages sent over the system’s programming interface)
CDR Log: call detail record (CDR) information.

Where logs are stored

System logs are written to a fixed, built-in storage area. This location is managed by the system and cannot be changed.

Automatic cleanup

To keep logs from growing without limit, Cloud Voice removes the oldest system logs on a schedule. By default, it clears them every 7 days or once the logs reach 10 MB, whichever comes first. You can adjust both the retention period and the maximum file size to suit your needs.