Delete AutoCLIP Records

AutoCLIP (Auto Calling Line Identification Presentation) keeps a list of the outbound calls your team makes so that, when a contact calls back, the return call goes straight to the extension that reached out to them. Each entry in that list is an AutoCLIP record, and it maps one outside number to the extension, and trunk (the outside line Cloud Voice uses to reach the public phone network), that last called it.

You would delete a record when you no longer want a returning call from that number to jump straight to a particular extension: for example, after a project ends, when an agent leaves, or when a record was created by a wrong number. Once the record is gone, an incoming call from that number is matched against the AutoCLIP list no longer and instead follows the normal destination on your inbound route.

You can remove records one at a time or clear several at once.

Note

AutoCLIP records are created automatically whenever an included extension places an outbound call, and they clear themselves after the Record Keep Time you set on the route (they can also be removed automatically once a matched return call is answered). Because of this, you often do not need to delete records by hand. See Route Inbound Calls to Original Extensions via AutoCLIP Route for those settings, and AutoCLIP Route Overview for how matching works.

Remove a single record

1. Sign in to the PBX management portal and open Call Control > AutoCLIP Route.
2. Find the record you want to remove and click the delete icon next to it.
3. Confirm the removal by clicking OK in the dialog that appears.

Caution

Deleting a record takes effect immediately and cannot be undone. After it is gone, the next call from that outside number will no longer skip straight to the original extension; it follows your inbound route like any other new call. A fresh record is created only when that extension calls the number again.

Remove several records at once

1. Sign in to the PBX management portal and open Call Control > AutoCLIP Route.
2. Tick the checkbox for each record you want to remove, then click Delete.
3. Confirm the removal by clicking OK in the dialog that appears.

Tip

To clear a large batch quickly, use the checkbox in the column header to select every record on the page at once, then click Delete. Double-check the selection before you confirm, because bulk deletion cannot be reversed.