Reboot Provisioned IP Phones and Gateways

Some configuration changes take effect only after a device restarts (for example, certain network or firmware-related settings). When a phone or gateway has been auto provisioned by your phone system, you can trigger that restart remotely from the management portal instead of walking to the device, and you can restart several units at once.

Note

Auto provisioning means the phone system pushed the device’s configuration to it automatically. Only auto-provisioned devices appear on the pages below. A device you configured by hand will not be listed here, so you would restart that one at the device itself.

Reboot provisioned IP phones

An IP phone is a desk phone that connects to your phone system over the network.

1. Sign in to the management portal and go to Auto Provisioning > Phones.

2. Choose how many phones to restart:

   • For a single phone, hover over the more-actions icon next to it, then click Reboot.
   • For several phones at once, select the checkbox beside each one, then click Reboot.

   A confirmation prompt asks you to verify the restart.

3. Click OK to reboot the selected phones.

Caution

Restarting a phone immediately ends any call in progress on it, and the phone stays offline while it restarts (usually under a minute). During that window it cannot place or receive calls, including emergency (911) calls. Where possible, restart phones outside of busy hours.

Tip

If you just changed a setting across many phones, select them all with the checkboxes and reboot them in a single action rather than one at a time.

Reboot provisioned gateways

A gateway (sometimes called a VoIP gateway) bridges traditional analog phones or outside phone lines to your phone system.

1. Sign in to the management portal and go to Auto Provisioning > Gateways.

2. Choose how many gateways to restart:

   • For a single gateway, click the reboot icon next to it.
   • For several gateways at once, select the checkbox beside each one, then click Reboot.

   A confirmation prompt asks you to verify the restart.

3. Click OK to reboot the selected gateways.

Note

Unlike phones, a single gateway restarts directly from its reboot icon, so there is no hover menu to open first. You still get a confirmation prompt before the restart runs.

Caution

A single gateway can carry many calls or phone lines at once, so restarting it drops all of those calls together and takes every phone or line behind it offline until it finishes starting up. This affects more users than restarting one phone, and it can interrupt emergency (911) calling for everyone behind that gateway. Confirm no one is on a call and prefer off-peak hours.