Manage MoH Playlists

Once a Music on Hold (MoH) playlist exists, you can revisit it to rename it, adjust how its tracks play, or point it at a different streaming source. When a playlist is no longer needed, you can remove it entirely. Both tasks start from the same place in the portal.

Edit a MoH playlist

1. Sign in to the Cloud Voice management portal and open PBX Settings > Voice Prompt > Music on Hold.
2. Locate the playlist you want to change and click the edit icon .
3. Update any of the following as needed:

   • Playlist Name: Give the playlist a different name.

   • Play Order: Choose whether the tracks play in alphabetical order or shuffle randomly.

     Note

     This setting appears only for Local Audio MoH playlists.

   • Streaming Music URL: Enter a new address for the streaming source.

     Note

     This setting appears only for Streaming Music MoH playlists.

4. Click Save, then Apply.

Delete a MoH playlist

1. Sign in to the Cloud Voice management portal and open PBX Settings > Voice Prompt > Music on Hold.
2. Locate the playlist you want to remove and click the delete icon .
3. Confirm by clicking OK in the dialog that appears.
4. Click Apply.

Caution

If you delete a playlist that is currently assigned as Music on Hold or Music on Hold for Call Forwarding, callers placed on hold during a call or a forwarded call will hear silence. Before deleting a playlist that is in use, assign a different playlist to those features first.