Force Drop an Extension's Call

Authorized users can end another extension’s call on demand by dialing a feature code from their own phone. This is useful when a call needs to be cut off right away, such as freeing a line or stopping an inappropriate conversation.

Before you begin

The person dialing the feature code must hold the Call Force Drop permission. Without it, the feature code has no effect.

Drop a call

You have two ways to force drop a call, depending on whether you already have the extension under monitoring.

Caution

This immediately ends a live conversation. The targeted extension and the party it is speaking with are both disconnected at once, and there is no undo: to continue, someone has to place a new call. Confirm you are targeting the right extension before you dial, because you cannot see who is on the call.

• To drop a specific extension’s current call, dial the feature code followed by that extension number. For instance, dialing *541000 disconnects the active call on extension 1000.
• If you are already monitoring an extension’s call, dial the feature code on its own to drop it. For example, while listening in on extension 1000, dialing *54 ends that call.

Note

*54 is the default feature code. Your system’s code may differ if an administrator has changed it.

What happens next

When the feature code is accepted:

• You (the authorized user) hear the prompt “Call force drop succeeded,” and your call clears.
• The extension whose call was ended hears “This call was forcibly dropped,” and their call hangs up.
• The remote party is disconnected immediately, with no prompt.