Export and Import Speed Dial Numbers

Cloud Voice lets you move speed dial numbers in and out of the system as a CSV file (comma-separated values, a plain-text table you can open in any spreadsheet program). Exporting gives you a snapshot you can archive or edit offline, while importing loads a batch of entries at once instead of adding them one at a time. This page covers both directions.

Export speed dial numbers

Exporting writes every configured speed dial entry to a single CSV file. Once you have that file, you can add, remove, or change entries and keep it as a working copy.

1. Sign in to the Cloud Voice management portal and open Call Features > Speed Dial.

2. Click Export.

   Cloud Voice downloads a CSV file to your computer. For a breakdown of each column and the values it accepts, see Speed Dial Number Parameters.

Import speed dial numbers

Tip

Export your existing speed dial numbers first and use that file as a starting template. The column layout is already correct, so you only need to fill in your entries.

Before you import, make sure your file meets these requirements:

• Format: UTF-8 encoded .CSV
• Size: Under 50 MB
• File name: Fewer than 127 characters
• Values: Every field must be valid. See Speed Dial Number Parameters for the accepted values.

Caution

If the file is over 50 MB, the file name is 127 characters or longer, or any field holds a value the system does not accept, the import fails. Confirm all four requirements before you upload.

To import:

1. Sign in to the Cloud Voice management portal and open Call Features > Speed Dial.

2. Click Import.

3. In the window that opens, click Browse and choose your CSV file.

4. Click Import.

   The entries from your file appear in the Speed Dial list.