Manage Inbound Routes

Once your inbound routes are in place, you can fine-tune how they behave over time. This page covers reordering routes so calls land where you expect, changing a route’s settings, and removing routes you no longer need. Each task starts from Call Control > Inbound Route in the Cloud Voice web portal.

Reorder inbound routes

The same trunk (the connection that carries calls between Cloud Voice and your carrier) can appear in more than one inbound route. When a call arrives on a trunk that belongs to several routes, Cloud Voice matches it against the route that sits highest in the list first. Reordering lets you control which route wins.

1. Sign in to the Cloud Voice web portal and go to Call Control > Inbound Route.
2. In the inbound route list, use the position controls beside a route to move it. You can send it to the top , up one place , down one place , or to the bottom .

Note

Routes are evaluated from the top down, so the first matching route handles the call. Put your most specific routes above broader catch-all routes.

Edit an inbound route

1. Sign in to the Cloud Voice web portal and go to Call Control > Inbound Route.
2. Click the edit icon next to the route you want to change.
3. Update the route settings as needed.
4. Click Save, then Apply.

Delete an inbound route

1. Sign in to the Cloud Voice web portal and go to Call Control > Inbound Route.
2. Click the delete icon next to the route you want to remove.
3. In the confirmation dialog, click Yes.
4. Click Apply.

Caution

Deleting a route changes how incoming calls are handled. Any call that used to match this route will fall through to the next matching route, or fail to connect if no other route matches its trunk. Before you delete, confirm the affected trunk still has another route that sends its calls somewhere valid.