Query Scheduled Wake-up Calls

When you need to confirm what wake-up calls a guest has booked, you have a few options. Front-desk staff can look up scheduled calls from the Cloud Voice App (Desktop or Web), and guests can check their own reservations directly from the in-room phone.

Look up wake-up calls from the Wake-up Service panel

The Wake-up Service panel is best when you want to review scheduled calls across one or several guest rooms at once.

1. Sign in to the Cloud Voice App (Desktop or Web) and go to Hotel Management > Wake-up Service > Wake-Up Task.

2. Filter the list to the room or rooms belonging to the guests you want.

   

   The scheduled wake-up tasks for the rooms you selected appear in the list.

Look up wake-up calls from the Room Panel

When you only need to check a single guest’s room, the Room Panel is the fastest route.

1. Sign in to the Cloud Voice App (Desktop or Web) and go to Hotel Management > Room Panel.

2. In the top-right corner of the room’s tile, click the wake-up icon .

   

   The room’s scheduled wake-up task opens in a panel on the right.

   

Let guests check wake-up calls from the room phone

Guests can review their own wake-up calls by dialing the wake-up number and following the spoken menu, so they never have to call the front desk. To offer this, get the wake-up number from your hotel manager and share it with guests along with the steps below.

Note

The wake-up number is configured by your hotel manager and differs from property to property. Confirm the current number before you give it to guests.

After dialing the wake-up number, the guest hears the main menu:

“Please choose your operation. Press 1 to add wake-up calls. Press 2 to query wake-up calls. Press 3 to delete wake-up calls. Press 0 to delete all wake-up calls. Press # to exit.”

Caution

The same menu also removes reservations: pressing 3 deletes one wake-up call and pressing 0 deletes every wake-up call the guest has booked. To only review reservations, press 2, listen to the readback, then hang up. Tell guests this too, so they do not clear their alarms by accident.

To review the booked calls:

1. Dial the wake-up number from the room phone to reach the main menu.

2. Press 2. The system reads back the reservations, prompting:

   “You have {number} wake-up calls. First {wakeup_time}…”

3. Hang up to finish. Pressing another option continues in the menu, so avoid 0 and 3 unless you intend to delete calls.