Check Guest Bills and Invoices

Every guest who checks in gets a bill that accumulates the charges from their stay, and check-out turns that bill into an invoice you can hand to the guest. This page walks front-desk staff through viewing an in-progress bill and pulling up a completed invoice.

View a guest’s bill

While a guest is still staying with you, you can look up the charges on their room at any time from the Room Panel.

Sign in to the Cloud Voice App (Desktop or Web) and open Hotel Management > Room Panel.

Hotel Management sits in the app’s main navigation. The Room Panel shows a tile for every guest room, so at a busy property you may need to scroll or use the filter in the next step to find the room you want.
Optional: select the Occupied tab to show only rooms that are currently checked in.

Filtering to Occupied is the fastest way to find a guest who is still in-house, since it hides vacant and out-of-service rooms.
Select the room you want, then click the billing details icon .

The room’s bill appears in the panel on the right.

View a guest’s invoice

After a guest checks out, their invoice is available from the Stay History panel, where you can open it and give the guest a copy.

Sign in to the Cloud Voice App (Desktop or Web) and open Hotel Management > Stay History.
Optional: in the Status drop-down, choose Check Out to list only the records for guests who have already left.

Use the Check Out status filter when you need a past guest’s invoice, so the list is not cluttered with guests who are still checked in.
Click the view icon next to the record whose invoice you want.

The invoice opens in a new browser tab.

If no new tab appears, your browser’s pop-up blocker is most likely stopping it. Allow pop-ups for the Cloud Voice App site and click the view icon again.