Update Scheduled Wake-up Calls

When a guest asks to reschedule a wake-up call they have already booked, your front desk makes the change from the Cloud Voice App (Desktop or Web). You can edit calls for a single room or for several guests in one pass.

Note

Guests cannot change their own scheduled wake-up calls from the in-room phone. Edits must be made by front desk staff in the Cloud Voice App.

Tip

Not sure which screen to use? Use the Wake-up Service panel when you are changing several rooms at once, and the Room Panel when only one guest is affected.

Update wake-up calls from the Wake-up Service panel

The dedicated Wake-up Service panel is the place to go when you want to edit scheduled calls for one guest or for several at the same time.

1. Sign in to the Cloud Voice App (Desktop or Web) and go to Hotel Management > Wake-up Service > Wake-Up Task.

2. Filter the list down to the room or rooms belonging to the guest you want. Filtering keeps the task list short so you do not edit the wrong room.

   

3. Tick the checkbox for each task you want to change, then click Edit and adjust the settings as needed.

   

   Caution

   When you select more than one task and click Edit, the values you enter are applied to every task you selected. Only batch-edit rooms that should share the same wake-up time. If guests need different times, edit their tasks one at a time.

4. Click Save.

Update wake-up calls from the Room Panel

When the change affects just one guest, the Room Panel is the faster route.

1. Sign in to the Cloud Voice App (Desktop or Web) and go to Hotel Management > Room Panel.

2. In the top-right corner of the room’s tile, click the wake-up icon . This icon appears on a room’s tile once a wake-up call is scheduled for it.

   

3. In the panel that opens on the right, click the edit icon and change the wake-up task as needed.

   

4. Click Save.