Check Wake-up Call Logs

Every wake-up call the system places is recorded, whether it succeeds or fails. These records give the front desk a clear history to confirm that guests were reached on time and to follow up on any call that did not go through. Check them at the start of a shift, or any time a guest reports a missed wake-up call.

Storage limit

The system keeps up to 100,000 wake-up call records. Once that ceiling is reached, the oldest entries are removed automatically to make room for new ones.

Caution

Old records are deleted automatically once the 100,000 limit is reached, and they cannot be recovered. If you need to keep a record for a dispute or an audit, note or export it before it ages out.

Open the wake-up logs

1. Sign in to the Cloud Voice App (Desktop or Web).
2. Go to Hotel Management > Wake-up Service > Wake-Up Logs.

The page lists every wake-up call, so you can see at a glance which tasks completed and which ran into trouble.

Note

Each entry shows when the call was scheduled, the room or extension it targeted, and whether it succeeded or failed. Sort or scan by status to spot failures quickly.

Follow up on a failed call

When a wake-up call fails, you can investigate it directly from the list:

1. Select next to the failed entry to see the reason the call did not connect, then take whatever action the situation calls for.
2. Once you have handled it, select to flag the task as resolved.

Caution

A failed wake-up call means the guest may not have been woken. Do not rely on the log alone: call the room directly (or send staff) as soon as you notice the failure, so the guest is not left waiting.

Tip

Marking a handled failure as dealt keeps the list of outstanding problems short, so the next person on shift can tell at a glance what still needs attention.