Log in to the Cloud Voice App with a Red Hat Account

When your administrator connects the server to Red Hat single sign-on (SSO), you can open the Cloud Voice App Desktop Client and authenticate with the Red Hat account you already use. This skips having to set up and remember a separate voice login.

Note

Single sign-on (SSO) lets one set of credentials, the ones your organization manages in Red Hat, sign you in to multiple systems. With SSO enabled, your Cloud Voice password is handled by Red Hat, so there is no separate voice password to create or reset.

Before you begin

Confirm the following before you try to sign in this way:

• Your administrator has linked the server to Red Hat SSO and turned on the Single Sign-on (SSO) feature.
• Your Cloud Voice App Desktop Client is version 1.7.4 or newer.

Tip

The first item is controlled by your administrator on the server, not by anything you set in the client. If the Red Hat sign-in button described below does not appear, SSO is probably not enabled yet, so contact your administrator.

Caution

If your Desktop Client is older than version 1.7.4, the Red Hat sign-in option will not be available. Update the client to the latest version first, then follow the steps below.

Sign in with Red Hat SSO

1. Launch the Cloud Voice App Desktop Client.

2. In the Domain field, type the server address that has been approved for Red Hat SSO.

   

   Caution

   Enter the exact server address your administrator approved for Red Hat SSO. If the domain does not match an approved address, the Red Hat sign-in button will not appear and single sign-on will fail.

3. Select the Red Hat sign-in button , then enter your Red Hat account credentials.

   

Once Red Hat accepts your credentials, the Desktop Client signs you in automatically. You do not need to type a separate Cloud Voice username or password.