Automatically Switch Presence Status Based on Business Hours and Holidays

Your presence status is the availability label teammates see for your extension (for example, Available or Outside Business Hours). Rather than updating it by hand each time the workday starts or ends, you can tie it to your organization’s schedule. Assign a presence status to different time periods and the Cloud Voice App will apply the right one automatically as business hours and holidays change.

Note

This feature depends on business hours and holidays that your system administrator has already configured for the account. If those schedules are not set up, there are no time periods to map a status to.

Set up scheduled presence

1. On the Calls page, tap your account in the top-left corner.

2. Open Settings > Advanced > Switch Business Hours Status.

3. Assign a presence status to each time period:

   

   a. Tap the time period you want to set.

   b. Choose the presence status to use during that period.

   c. Tap the save control in the top-right corner to confirm your changes.

Tip

Assign a status to every time period shown so your presence is covered around the clock, not just during office hours.

What happens next

From now on, your presence follows the schedule instead of staying fixed. As each time period begins, the Cloud Voice App switches to the status you assigned to it. For instance, if 18:00 falls outside working hours, your presence changes to the status you mapped to Outside Business Hours at that time.