Make a Video Call

Video calls let you see and talk to a coworker or any contact saved in your Contacts. You can launch one from the dialpad or straight from your Extensions list.

Before you start

• Confirm that your setup meets the requirements for web calling.
• Make sure your audio and video devices are configured and working.

Call from the dialpad

1. Enter the number you want to reach using either method below:

   • Type the number into the search bar at the top of the window.

     Tip

     The search bar also accepts a name, an email address, or a company name.

   • Click the keypad icon and key in the number.

2. Click the HD (high definition) video icon to dial.

Your camera turns on automatically as soon as you place the call, so be ready to appear on video. Once the other person answers, you can see each other.

Note

If the person you are calling cannot receive video, or has it turned off, the call connects as an audio-only call when they answer.

Call from the Extensions list

1. In the left navigation bar, click Extensions.

2. Locate the colleague you want to reach:

   1. Open the group drop-down and choose the group that person belongs to.

   2. In the search bar, type a name, number, or email address.

      

3. Click the camera icon to place the call.

   Tip

   You can also right-click the contact card and choose Video Call.

Your camera turns on automatically as soon as you place the call, so be ready to appear on video. Once the other person answers, you can see each other.

Note

If the person you are calling cannot receive video, or has it turned off, the call connects as an audio-only call when they answer.