Park a Call

Parking a call puts it on hold at a numbered slot instead of at your own extension. Once parked, the call waits on that number until someone dials it back, so you can move to a different device or hand the conversation off to a teammate without ending it. You can let the system assign a slot for you or send the call to a parking number you choose.

Caution

A parked call is not private: any extension that dials the parking number can pick it up. Before parking a sensitive call, make sure the slot you use is not widely shared, and retrieve or hand off the call promptly.

Parking types

The Cloud Voice App gives you two ways to park an active call:

• System Park: The system picks the next free parking number and tells you which one it used. Choose this when you simply need to switch devices or pass the call to whoever is available. You can then dial that number from another device or share it with your team for a quick pickup.
• Selected Park Number: You pick the parking number yourself. Choose this when teams or people have their own dedicated parking numbers. For example, to hand a caller off to a specific department, park the call on that department’s shared number so any of its members can retrieve it and continue the conversation.

Note

A parked call only stays on the parking number for a limited time (60 seconds by default). If no one retrieves it before the timer expires, the call returns to whoever parked it, or moves on to a preset destination such as another number or voicemail. Your system administrator sets both the timeout length and the timeout destination.

Park a call on a system-assigned parking number

Requirements

• Your Cloud Voice system is running firmware 84.21.0.66 or later.
• Your system administrator has enabled the Call Parking feature code.

Example

You are on a call in a public area and need to continue it in a conference room. Park the call, walk over, and dial the parking number on the conference room’s IP phone to resume where you left off.

Steps

During an active call, click More > Park in the call window, then choose System Park.

Result

• The system parks the call on the first available parking number and shows a toast confirming which one, for example, “The call has been parked at 6000.”

  Note

  If every slot is in use, a toast reads “No available parking slot.” and the call is resumed automatically.

• To retrieve the call, dial that parking number from any device with a registered extension.

Park a call on a specified parking number

Requirements

• Your Cloud Voice system is running firmware 84.21.0.66 or later.
• Your system administrator has enabled the Directed Call Parking feature code.

Example

Each department has its own parking number, such as 6004 for Sales. When a caller needs another department’s help, park the call on that department’s number. Anyone in the department can then dial the number to pick up the call and assist the customer right away.

Steps

1. During an active call, click More > Park in the call window, then choose Selected Park Number.

   

   The call goes on hold and the currently available parking numbers appear in the right-hand panel.

   

2. In the panel, choose a parking number in one of these ways:

   • Browse or search the list and select the number you want.

   • Type the number into the search bar, then click the park icon next to it.

     

Result

• The call is parked on the number you chose, and a toast confirms it, for example, “The call has been parked at 6004.”

  Note

  If the number you selected is no longer free, a toast reads “No available parking slot.” and the call is resumed automatically.

• Anyone in the department can retrieve the call by dialing the parking number or by pressing the associated Park & Retrieve function key.