Add Disposition Codes

Call Disposition lets you build a set of standardized codes that describe how a call ended. Each code pairs a short label with an optional description, giving your team a consistent way to classify and report on business calls. This page walks through creating those codes.

Before you begin

Your system must be running Cloud Voice firmware 84.23.0.24 or later.

Note

You can define a maximum of 200 disposition codes.

Create a disposition code

1. Sign in to the PBX (Private Branch Exchange, your phone system) web portal and open Call Features > Call Disposition.

2. Select Add.

3. Fill in the fields in the dialog that appears.

   

   • Label: A short, recognizable name that captures the call outcome.
   • Description: Optional. A longer note that clarifies what the label means.

4. Select Save.

5. To build out your list, repeat steps 2 through 4 for each additional code.

Tip

Keep labels short and consistent across your team, for example Resolved, Callback, or Voicemail. Consistent wording keeps call reports easy to scan later.

What happens next

Once your codes are in place, extension users can pick from them when adding call notes, making it quick to label and sort their calls.

Note

Disposition codes only appear where call notes are enabled. See Allow Users to Add Notes to Calls to turn on that capability.