Transcription Usage Details Report

The Transcription Usage Details report totals the transcription minutes your system has used, broken down by Voicemail Transcription and Call Transcription. Both features run on the built-in AI engine, and this report is where you review how much of that capacity you have consumed. This page explains how to open the report and what each metric means.

Note

An administrator can also see current transcription usage at a glance on the Dashboard, without opening a call report.

Before you begin

Your PBX (Private Branch Exchange, the phone system itself) must be running firmware version 84.22.0.138 or later.

Caution

If the PBX is on an earlier firmware version, the Transcription Usage Details report will not be available. Update the firmware first, then return to these steps.

Open the report

1. Log in to the Cloud Voice Dashboard at https://voice.izt.cloud and click Login to open your phone system’s management portal with full administrator access, then go to Reports and Recordings > Call Reports.

2. Select the Default Reports tab.

   

   Note

   Cloud Voice rebuilt its CDR (Call Detail Record, the log entry created for each call) module in version 84.21.0.117, introducing a new data structure that presents call details more clearly and completely. After the upgrade, older CDRs and their related report data are removed gradually according to your CDR Auto Cleanup setting. Until that cleanup finishes, new and historical data are kept apart:

   • The Default Reports tab holds data generated on version 84.21.0.117 or later.
   • The Call Reports (Legacy) tab holds older, historical data.

   The steps here cover the new data. To review historical data instead, open the Call Reports (Legacy) tab and continue from there.

3. In the AI Reports pane, click Transcription Usage Details.

4. In the Time field, choose the date range the report should cover.

   

   The matching results appear on the page.

   

Adjust the columns (optional)

Tailor the layout so the figures you care about stay in view.

Action	How to do it
Choose which columns appear	Click the column filter icon and select the columns you want to display.
Freeze a column	Click the drag handle next to a field, then drag it to Left (Freeze Column) or Right (Freeze Column) so it stays visible while you scroll.
Reorder columns	Click the drag handle next to a field and drag it to the position you want.

Save or export the report (optional)

You can keep the report for repeat use, have it emailed on a schedule, or download a copy for offline analysis.

Send it on a schedule

1. At the bottom of the page, click Add to Scheduled Reports.
2. Fill in the remaining options as described in Schedule Automatic Call Report Delivery via Email.

Download a copy

Tip

Pick CSV or XLS if you plan to sort or crunch the numbers in a spreadsheet. Pick PDF or HTML when you just need a fixed snapshot to share or file away.

1. (Optional) Open the download settings to adjust how the file is generated, then save your changes:

   • File Format: the file type to export: CSV, XLS, HTML, or PDF.
   • Duration Format: how every duration field is shown: Display in Second (s) or Display as HH:MM:SS.
   • Export Fields: which fields to include: All or Selected.

2. Click Download.

Report metrics

Metric	Description
Transcription Event	The kind of transcription that was run: Voicemail Transcription or Call Transcription.
Usage (mins)	The transcription minutes used during the selected period. Partial minutes round up to the next whole minute, for example, 3 minutes and 57 seconds counts as 4 minutes.