Organization Parameters

When you export or bulk-import organizations, Cloud Voice reads and writes each organization as a row in a CSV file. CSV (Comma-Separated Values) is a plain-text table format that any spreadsheet program can open. This page explains the columns that file contains, whether each one is mandatory, and how to format its value.

Tip

To get a file with the correct columns already in place, export your existing organizations first, then edit that file and re-import it. Starting from an exported file is faster and less error-prone than building a CSV from scratch.

Column reference

Column	Required	Format and rules	Default
Organization Name	Yes	Up to 127 characters.	None
Parent Organization	Yes	The complete path of the parent organization (see below).	None

Caution

Keep each Organization Name to 127 characters or fewer. A name longer than the limit will cause that row to fail when you import the file.

Building the Parent Organization path

The Parent Organization value is the full path to the organization that sits directly above the one in this row, written from the top level down. Separate each level in the hierarchy with a forward slash (/).

To place an organization under more than one parent, list each full path and join them with an ampersand (&).

Suppose your root organization is named Acme. The following examples show how to fill in the field:

• To attach the row to the root organization, enter Acme.
• To attach it to a first-level organization named “Marketing Center”, enter Acme/Marketing Center.
• To attach it to a second-level organization named “Support Team” beneath Marketing Center, enter Acme/Marketing Center/Support Team.
• To attach it to two organizations at once, enter Acme/Marketing Center&Acme/Product Management Center.

Note

Both columns are required for every row. A row that is missing an Organization Name or a valid Parent Organization path will not import.