Manage Event Logs

Cloud Voice records every notable system event in its event logs, giving you a running history you can review whenever you need to trace what happened and when. This page explains how to find specific events, open a log for details, export logs, and clear unread markers.

Search for events

1. Sign in to the PBX (Private Branch Exchange, the phone system’s admin portal) web portal and open System > Event Notification > Event Logs.

2. Narrow the list using any combination of the search filters, then run the search.

   

   • Event Type: Show every event, or limit results to one category of event.
   • Event Level: Show every event, or limit results to a single severity level.
   • Status: Show every event, or filter by acknowledgement status (read or unread).
   • Event Name: Show every event, or target one named event.
   • Time: Choose a start date and end date to bound the results.

   Tip

   When you are chasing a specific incident, combine filters to narrow the list fast: set Time to the window when the problem happened, then add an Event Level or Event Type. Setting Status to unread is a quick way to see only what nobody has reviewed yet.

   Events that match your filters appear in the list.

Work with the results

Once the matching events are listed, you can act on them in a few ways.

• Open a single event. Click the view icon next to any entry to see its full details. Opening an event automatically marks it as read.
• Export the results. Click Download to save every event currently returned by your search.
• Acknowledge everything at once. Click Mark All as Read to clear the unread status on all events in the current results.

Note

Mark All as Read and Download act on the events your filters currently return, not the entire log history. Widen or clear your filters first if you mean to act on everything.

When you mark events as read, the unread count shown on the notification bell in the top-right corner drops accordingly for that event level.