Manage Notification Contacts

Notification contacts are the people Cloud Voice reaches when a system event fires. Each contact can be alerted by phone call or email, and you can limit which severity of events they hear about. This page covers creating a contact, updating one, and removing contacts you no longer need.

Add a notification contact

1. Sign in to the PBX (Private Branch Exchange, your phone system) web portal and go to System > Event Notification > Notification Contacts, then click Add.
2. Fill in the contact settings in the dialog that opens:
   • Notification Contact: Pick an existing internal user, or define an external one. When you choose Custom, type a display name in the Contact Name field.
   • Notification Methods: Choose how Cloud Voice reaches this contact when an event occurs.
     • Call Extension: The system places a call to the contact’s extension.
     • Send Email: The system emails the contact’s address.
     • Call Mobile: The system dials the contact’s mobile number.

       Caution

       A mobile call will not connect unless the Prefix is set to match your outbound route rule. If the prefix is wrong, the contact silently misses the alert.

   • The Event Levels to Notify: Select which severity of events this contact is alerted about. They receive notifications only for events at the level you select.
3. Click Save.

Edit a notification contact

1. Sign in to the PBX web portal and go to System > Event Notification > Notification Contacts.
2. Find the contact you want to change and click .

   Note

   To adjust the event notifications for the administrator, click in the top-right corner and choose Administrator Settings instead.

3. Update the notification methods and event level as needed.
4. Click Save.

Delete notification contacts

1. Sign in to the PBX web portal and go to System > Event Notification > Notification Contacts.
2. Remove one or more contacts:
   • To remove a single contact, click next to it, then click OK.
   • To remove several at once, select their checkboxes, click Delete, then click OK.

Caution

A deleted contact stops receiving every notification with no further warning. Before you remove someone, confirm that at least one other contact still covers the event levels they were handling, so critical events do not go unnoticed.

The contacts drop off the list and no longer receive notifications when events occur.