Access the System via SSH

SSH (Secure Shell) gives you an encrypted command-line connection to your Cloud Voice phone system, which you use for debugging and low-level diagnostics. Access is turned off by default. You enable it from the web portal, note the connection details, then sign in with any SSH client. The steps below use PuTTY (a free SSH client for Windows) as the example, but the same details work with any SSH tool, including the built-in ssh command on macOS and Linux.

Caution

An SSH session is a full command-line login to the system, so treat it as sensitive. Only enable SSH while you actively need it, turn it back off when you are finished, and never share the credentials. Leaving SSH open is a security and toll-fraud exposure.

Enable SSH access

1. Sign in to the web portal and go to Security > Security Settings > Console/SSH Access.

2. Switch SSH Access on, then click OK.

   

3. Choose a session length from the Timeout drop-down list, then click Save. SSH access is now active, and the remaining connection time counts down on the page.

   

   Caution

   When the countdown reaches zero, SSH access turns off automatically and any open session is dropped, so choose a timeout long enough to finish your task. To keep working, click Reset Timeout before the timer runs out to restart the countdown.

   

4. Note down the SSH credentials shown on the page. You need the SSH address and port to connect, plus the password for signing in.

   

Configure the SSH client

1. Set Connection type to SSH.

2. In Host Name (or IP address), enter the system’s SSH address.

3. In Port, enter the system’s SSH port.

4. Optional: open Window > Lines of scrollback in the left navigation and raise the scrollback line count.

   Tip

   The default scrollback buffer is small. Raising it keeps more log output on screen so earlier errors do not scroll away during a debug session.

5. Click Open.

   

Sign in

1. At the login as prompt, enter support.

2. At the password prompt, enter the password from the credentials page (step 4 above).

   Note

   support is the SSH login account for the system. The matching password is the one shown on the Console/SSH Access page when you enabled access.

Result

Once you are signed in, the terminal is ready for you to run diagnostics and debug the system.