Holidays Parameters

When you export your holidays, or build a file to add them in bulk, Cloud Voice reads and writes a CSV (Comma-Separated Values) file whose columns depend on how each holiday is scheduled. Every row starts with the same two identifying fields, and the remaining columns you fill in are determined by the holiday type you choose.

Tip

If you are unsure of the exact column headers or their order, export your existing holidays first. Cloud Voice writes the file with the correct headers already in place, so that export makes a reliable template to fill in for your import.

Common fields

These columns apply to every holiday, regardless of type.

Column	Required	Accepted values	Default
Name	Yes	Up to 127 characters. Each holiday name must be unique.	None
Holiday Type	Yes	By Date, By Month, or By Week.	By Date

Note

If you leave Holiday Type blank on a row, Cloud Voice treats it as By Date.

The holiday type decides which of the following column sets you need to complete.

By Date

Use these columns when Holiday Type is By Date, for a holiday that falls on a specific calendar date.

Column	Required	Format	Default
Start Date (By Date)	Yes	DD/MM/YYYY HH:MM, for example 25/10/2020 13:30.	None
End Date (By Date)	Yes	DD/MM/YYYY HH:MM, for example 25/10/2020 13:30.	None

Caution

The end date must be later than the start date.

By Month

Use these columns when Holiday Type is By Month, for a holiday that recurs on the same day and month every year.

Column	Required	Format	Default
Start Date (By Month)	Yes	DD/MM HH:MM, for example 31/10 13:30.	None
End Date (By Month)	Yes	DD/MM HH:MM, for example 31/10 13:30.	None

Caution

The end date must be later than the start date.

By Week

Use these columns when Holiday Type is By Week, for a holiday that recurs on a chosen weekday within a chosen week of a month.

Column	Required	Accepted values	Default
Month (By Week)	Yes	January, February, March, April, May, June, July, August, September, October, November, or December.	None
Week (By Week)	Yes	First Week, Second Week, Third Week, Fourth Week, or Last Week.	None
Day (By Week)	Yes	Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, or Saturday.	None
Start Time (By Week)	Yes	HH:MM, for example 13:30.	None
End Time (By Week)	Yes	HH:MM, for example 13:30.	None

Caution

The end time must be later than the start time.