Manually Provision an IP Phone

Manual provisioning links a physical IP (Internet Protocol) phone to Cloud Voice in two stages: you register the handset and its extension in the management portal, then tell the phone where to fetch its configuration. The steps below use a Grandstream GRP2602 running firmware 1.0.3.67 as the example, but the same process applies to any supported Grandstream model.

Note

This page covers provisioning a phone for a single user’s extension. To share one phone among several users via auto provisioning, see Set up a Hot Desking Phone.

Supported IP phones

These steps apply to the Grandstream models listed under Auto Provisioning - Supported Devices.

Before you start

• Confirm the default template for your phone model has already been downloaded. You can find templates under Auto Provisioning > Resource Repository > Default Templates.

• Have the phone’s details on hand: vendor, model, and MAC address (Media Access Control, the phone’s unique hardware address, usually printed on a label on the phone or its box).

• If the phone was used previously, reset it to factory defaults first.

  Caution

  A factory reset erases all of the phone’s current settings, including any extension it was already registered to. Only reset a phone you are certain is no longer in use.

Step 1: Register the phone’s MAC address in Cloud Voice

1. Sign in to the Cloud Voice management portal and go to Auto Provisioning > Phones.

2. Click Add.

3. Under IP Phone, identify the handset:

   

   • Vendor: Choose the manufacturer. For this example, select Grandstream.
   • Model: Choose the model. For this example, select GRP2602.
   • MAC Address: Enter the phone’s MAC address.

4. Under Options, set the provisioning details:

   • Template: Pick a template from the drop-down list.

     Note

     A template supplies every setting except the extension assignment. Use the default template that matches your phone model, or build your own, see Create a Custom Auto Provisioning Template.

   • Provisioning Link: Cloud Voice generates a provisioning server URL automatically and shows it on the page.

     Note

     Copy this provisioning link somewhere handy. You’ll paste it into the phone in Step 2.

5. Under Assign Extension, select the extension to bind to this phone.

   Tip

   If the extension you want isn’t in the drop-down, it’s likely already tied to another phone or gateway. You can either release it from the other device or allow the extension to register on multiple phones.

6. Click Save. Cloud Voice builds a configuration file for the phone.

Step 2: Point the phone at the provisioning server

1. Open the phone’s web interface by browsing to its IP address and signing in.

2. In the left navigation, go to Maintenance > Upgrade and Provisioning > Config File.

   

3. In the Configure via Network section, enter the server details:

   

   1. Provide the provisioning server information:

      • Config Upgrade via: Select HTTPS (Hypertext Transfer Protocol Secure, the encrypted method the phone uses to fetch its configuration).

      • Config Server Path: Paste the provisioning link you copied from Cloud Voice.

        Caution

        Delete the leading https:// from the link before pasting it into this field. The protocol is already set separately in Config Upgrade via, so leaving the prefix in place breaks the download.

   2. Click Save and Apply.

Result

• Back in the portal under Auto Provisioning > Phones, the phone’s registration status shows whether the assigned extension has come online:

  • , The extension is registered on the phone.
  • , The extension is not registered on the phone.

  

• From now on, the phone pulls its configuration file from Cloud Voice automatically and applies those settings whenever it provisions.