Manage Operation Logs

Cloud Voice records the actions taken by administrators and extension users as operation logs. Together these entries form an audit trail: a time-stamped history of who changed what, from where, and when. Use it to confirm a configuration change, trace an unexpected setting back to its source, or hand a record to a security review. This page covers how to view those entries on demand and how to export them to a file.

Note

“PBX” (Private Branch Exchange) is the phone system that routes your organization’s calls. The PBX web portal is the browser-based admin console where you manage it.

View operation logs

1. Sign in to the PBX web portal and open Maintenance > Operation Logs.

2. Narrow the results with the available filters:

   • User: Show every user’s activity, or limit the view to the administrator or a single extension.
   • Module: Show activity across all modules, or focus on one module (for example, extensions or trunks).
   • IP Address: Restrict results to actions that came from a particular IP (Internet Protocol) address, which identifies the device or network the action was performed from.
   • Time: Restrict results to a chosen date and time range.

   Tip

   You can apply several filters at once to zero in on a specific action. For example, set User and Time together to see exactly what one person did during a given window.

3. Optional: To inspect a single entry in full, click the view icon next to that log.

   Note

   The detail view expands one log entry so you can read the complete record of that action, rather than the summary shown in the list.

Download operation logs

1. Sign in to the PBX web portal and open Maintenance > Operation Logs.
2. To save the complete history, click Download.
3. To save only a subset, apply the filters described above first, then click Download. Only the entries currently matching your filters are exported.

The logs are saved as a CSV (comma-separated values) file, which opens in spreadsheet software such as Excel or Google Sheets.

Caution

An exported log file can contain sensitive account activity, including user names and IP addresses. Store it in a secure location and share it only with people who need it.