Enable or Disable Automatic Reset of Time Condition

When someone overrides a time condition and never clears that override manually, Cloud Voice restores the normal schedule on its own at the start of the next period. This behavior is on by default, but you control it. You can let the system reset the time condition automatically, or you can have it keep whatever state the override left in place until a person switches it back.

Note

Overriding a time condition means manually forcing the phone system into a different mode than its schedule calls for, for example switching to the after-hours or holiday greeting while the schedule still says business hours. The single checkbox described below controls what happens to every override across the system, so changing it affects all of your inbound routes at once.

Enable automatic reset of time condition

Turn this on when you want the system to fall back to its regular schedule after an override, without anyone needing to remember to clear it.

1. Sign in to the Cloud Voice management portal and open Call Features > Feature Code.

2. Scroll down to the Switch Business Hours and Holidays Status section.

3. Clear the Keep the Business Hours Status or the Time Condition after Switching checkbox.

   

4. Click Save, then Apply.

With automatic reset enabled, the override lasts only until the next boundary is reached. As soon as business hours, outside business hours, or a holiday begins, the system drops the override and follows the normal schedule again. For worked examples of when each boundary triggers a reset, see Automatic Reset of Time Condition.

Disable automatic reset of time condition

Turn this off when an override should stay in effect indefinitely, so a manual switch is the only thing that changes it.

1. Sign in to the Cloud Voice management portal and open Call Features > Feature Code.

2. Scroll down to the Switch Business Hours and Holidays Status section.

3. Select the Keep the Business Hours Status or the Time Condition after Switching checkbox.

   

4. Click Save, then Apply.

Now an override holds until someone clears it. The system stays in the overridden state through every period boundary and only changes when the override is reset by hand.

Caution

With automatic reset off, an override never expires on its own. If someone switches the system to a closed or holiday state and forgets, inbound calls keep following that state (for example, going straight to voicemail) through every schedule boundary until a person clears the override by hand. Make sure staff know how to reset it before you turn this off.

Tip

How you clear an override depends on what the inbound route is based on:

• Global Business Hours: dial the feature code for Switch Global Business Hours and Holidays Status.
• Custom Business Hours: dial the feature code assigned to that specific inbound route.
• Custom Time Periods: dial the Reset feature code.