Call Parking

Call parking lets you place a live call on hold at a system-wide slot instead of on one specific phone. When you park a call, Cloud Voice picks the next available parking slot for you and announces its parking number. Anyone can then retrieve the call from another extension by dialing that number. Unlike a normal transfer, you do not need to know where the call is going: you simply park it, walk to any phone, and pick it back up.

You would typically park a call when you need to step away from your desk mid-conversation. For example, if you take a call at your desk but need to walk to another office to grab a file, you can park the call, move to a phone in that office, and resume talking there. Parking is also useful for privacy: it gets a call off an unattended phone so a conversation is not left open at an empty desk.

Park and retrieve a call

1. While on the call, dial the parking feature code *5. Cloud Voice announces the parking number where the call is now held (for example, 6000).
2. From any extension, dial that parking number (6000) to pick the call back up and continue talking.

Note

The parking number is played to you by voice prompt at the moment you park the call. It is not shown on screen, so note it down. You need that exact number to retrieve the call.

Caution

A parked call sits on a shared slot, so any extension in the system can retrieve it by dialing the parking number. Retrieve the call promptly and avoid parking sensitive conversations longer than necessary.

Tip

*5 is the default feature code for call parking. You can change it, or turn call parking on and off, in the PBX (Private Branch Exchange) management portal under Call Features > Feature Code > Call Parking > Call Parking.