Set up Music on Hold for Call Parking

When you park a call, the caller waits in a parking slot until someone retrieves it. While they wait, Cloud Voice plays the system-wide Music on Hold (MoH) defined under PBX Settings > Voice Prompt > Prompt Preferences > Music on Hold. If you would rather callers hear a different playlist specifically during parking, you can point Call Parking at a Music on Hold list of your own.

Before you begin

• Create and upload the custom Music on Hold playlist you want to use. The list must already exist before it will appear as a selectable option.

Note

Custom Music on Hold for Call Parking requires PBX server firmware 84.15.0.22 or later.

Assign a playlist to Call Parking

1. Sign in to the management portal and open Call Features > Feature Code > Call Parking.

2. Open the Music on Hold drop-down and choose the playlist you uploaded.

   

   Note

   This drop-down only changes what parked callers hear. Calls placed on hold in other ways keep using the system-wide Music on Hold set under PBX Settings > Voice Prompt > Prompt Preferences > Music on Hold.

3. Click Save, then Apply.

   Tip

   The change is not live until you click Apply: Save only stores it. After you apply, park a test call and confirm the new playlist plays, so you know the right list was selected.

Parked callers now hear the playlist you selected instead of the default Music on Hold.