Manage Device Firmware Files

Firmware is the built-in software that runs on a desk phone. Storing firmware images in Cloud Voice keeps them ready whenever you update the phones the system provisions (configures automatically). Once a file is in the repository, Cloud Voice offers it as a choice during a firmware update for any matching device model. This page covers adding, editing, and deleting those files.

Add a firmware file

Caution

The repository holds a maximum of 5 firmware files, and no single file can be larger than 800 MB. If 5 files are already stored, delete one before you can add another, and any file over the size limit is rejected.

1. Sign in to the PBX (Private Branch Exchange, your phone system) web portal and open Auto Provisioning > Resource Repository > Device Firmware, then click Add.

2. Under Device, choose the firmware vendor and the device model the file applies to.

   Caution

   Pick the vendor and model that exactly match the phones you plan to update. A firmware image built for a different model can make a phone unusable when it is later applied, so confirm the model before you upload.

3. Under Firmware, provide the file details:

   • Firmware Version: A label for the release so you can recognize it later.
   • Upload Firmware File: Click Browse and pick the firmware image from your computer.
   • Remark: An optional short note describing the file.

   Tip

   Give the Firmware Version field a clear, consistent name, such as the vendor’s own version number plus the date you added it. A predictable label makes the right release easy to spot when several are listed.

4. Click Save.

The file now appears in the Device Firmware list. From then on, Cloud Voice detects and offers it as an option whenever you update the firmware on a matching phone.

Edit a firmware file

1. Sign in to the PBX web portal and open Auto Provisioning > Resource Repository > Device Firmware.
2. Click next to the file you want to change.
3. Under Firmware, adjust the details or swap in a new image:
   • Firmware Version: Update the release label.
   • Upload: Click Browse and select a replacement firmware image.
   • Remark: Revise the optional note.
4. Click Save.

Note

Editing the repository entry does not change the firmware already running on any phone. A phone picks up the new image only the next time you run a firmware update on it.

Delete firmware files

1. Sign in to the PBX web portal and open Auto Provisioning > Resource Repository > Device Firmware.
2. Remove one file or several at once:
   • For a single file, click next to it.
   • For multiple files, select their checkboxes and click Delete.
3. Click OK to confirm.

Caution

Deleting a file removes it from the repository, so it can no longer be selected during a firmware update. Phones already running that firmware keep working normally. Deleting also frees a slot toward the 5-file limit.