Feature codes are short dial strings (often called star codes, because most begin with *) that let extension users trigger phone-system features straight from a handset or the Cloud Voice App, without opening a menu. The user types the code on the phone keypad, where it is sent as DTMF (Dual-Tone Multi-Frequency) touch-tone signaling. The tables below list the platform defaults, grouped by feature area.
Behavior depends on the user’s recording permission. With Pause/Resume, dialing *1 pauses or resumes recording during a call that is already set to be recorded. With Start/Pause/Resume, dialing *1 can start, pause, or resume recording on any call except a conference, whether or not that call was set to be recorded.
An attended transfer lets you speak to the recipient first and then complete the transfer. A blind transfer sends the call straight through without announcing it.
Name
Default code
Usage
Attended Transfer
*3
During a call, dial *3 plus the destination to transfer with consultation. For extension 1000, dial *31000.
Blind Transfer
*03
Dial *03 plus the destination to transfer without announcing. For extension 1000, dial *031000.
Transfer Bounce Back
-
Applies to blind and semi-attended transfers. When enabled, a transferred call that the recipient does not answer returns to the extension that started the transfer.
Dial *31 to send all calls to your own voicemail, or *31 plus an extension (for example *311000) to send them to that extension.
Disable “Forward All Calls”
*031
Dial *031 to turn off forwarding of all calls.
Enable “Forward When Busy”
*32
Dial *32 to send calls to your voicemail while you are busy, or *321000 to send them to extension 1000.
Disable “Forward When Busy”
*032
Dial *032 to turn off busy forwarding.
Enable “Forward No Answer”
*33
Dial *33 to send unanswered calls to your voicemail, or *331000 to send them to extension 1000.
Disable “Forward No Answer”
*033
Dial *033 to turn off no-answer forwarding.
Change the Call Forwarding Destinations for Specific Extensions
-
When enabled, permission rules control which users may change the forwarding destinations of which extensions (up to 10 rules). Authorized users then dial {forwarding_code}*{target_extension} to route to that extension’s voicemail, for example *32*2000 sets extension 2000’s busy destination to its own voicemail, or {forwarding_code}*{target_extension}*{destination} to route elsewhere, for example *33*2000*5503301 sets extension 2000’s no-answer destination to external number 5503301.
Call parking puts a live call on a shared “parking” number so it can be picked up again from any phone, which is handy for handing a call to someone in another room.
Name
Default code
Usage
Call Parking
*5
During a call, dial *5 to park it.
Directed Call Parking
*05
During a call, dial *05 plus a parking number to park the call there, for example *056000 for parking number 6000.
An authorized user dials *54 plus an extension (for example *541001) to end that extension’s current call, or dials *54 while already monitoring a call to drop it.
If you reach a busy signal, dial *79 plus the extension (for example *791000) to camp on it. The system calls you back once that extension becomes free.
Disable Busy Camp-on
*079
Dial *079 to cancel every camp-on request you have set.
An extension can be linked to more than one Direct Outward Dialing (DOD) number, each paired with a short code. Your DOD is the caller ID that the person you call sees. The examples below assume short code 123 maps to DOD number 5503301 and short code 124 maps to 5503302.
Name
Default code
Usage
DOD Prefix
*085
Combine the prefix with either the short code or the full DOD number. To set a default DOD, dial *085*123 or *085*5503301 to make 5503301 your default outbound caller ID. To place a single call with a specific DOD, dial *085*124*{destination_number} or *085*5503302*{phone_number}; this uses that DOD for the one call without changing your default.
When enabled, dial *97 to hear the extension number registered on the phone you are using. The system reads “Your extension number is {extension_number}.” twice and then ends the call.
Line Status Detection Call
-
When enabled, after the *97 call ends the system places a test call to the extension to check the line. If the line is healthy, it announces “The line you are using is functioning normally.” and hangs up. If there is a problem, no test call is placed.
Keep the Business Hours Status or Time Condition after switching
-
When enabled, a manually switched Business Hours status, or a time condition changed by feature code on an inbound route, stays in effect.
Switch Business Hours and Holidays Status
*99
Dial *99 to override the current time condition for the Business Hours and Holidays defined in the system’s default time zone. This code applies only to the default time zone; codes for other time zones appear under Call Control > Business Hours and Holidays.
Time Condition Switching Prefix
*8
Dial a code beginning with *8 to switch the time condition on inbound routes that use Custom Business Hours or Custom Time Periods.
BLF Light Color of Switching Global Business Hours Status
-
Sets the color of a Busy Lamp Field (BLF) key (a programmable button on many desk phones whose light shows a status) used to indicate whether the destination is active during Business Hours, Outside Business Hours, or a custom time condition.
On a guest-room phone, dial *63 followed by a room-status code to update the room’s status. The room-status codes are generated automatically when you add room statuses under Hotel Management > Room Management > Customize Room Status > Feature Code.
The Boss-Secretary feature routes a boss’s incoming calls to a secretary, who screens them and decides whether to put them through to the boss. These codes work only on extensions designated as a boss extension.
