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Cloud Voice Documentation

Manage System Logs

Cloud Voice keeps a set of system logs that capture what the phone system is doing behind the scenes. These files are useful when you need to troubleshoot an issue or hand diagnostic detail to support. From the administrator portal you can pull copies of these logs down to your computer or clear out ones you no longer need.

Download system logs

Section titled “Download system logs”
  1. Sign in to the phone system web portal and open Maintenance > System Logs.
  2. Grab the logs you want:
    • For a single file, click the download icon Download a log on that log’s row.
    • For several at once, tick the checkbox next to each log you want, then click Download.

The selected logs are bundled together and saved as a compressed .tar file.

Delete system logs

Section titled “Delete system logs”

Clearing out old logs frees up space and keeps the list easy to scan.

  1. Sign in to the phone system web portal and open Maintenance > System Logs.
  2. To remove one log, click the delete icon Delete a log on that log’s row.
  3. To remove several logs together, select the checkbox beside each one and click Delete.