Change System Prompt

System prompts are the built-in voice messages Cloud Voice plays to callers and users, for example the greetings and status announcements the system generates automatically. Each online prompt pack is a complete set of these recordings. To change which set the system uses, you download one of the available packs and mark it as the default.

Set a new default system prompt

1. Sign in to the PBX web portal and open PBX Settings > Voice Prompt > System Prompt.

   Note

   PBX (Private Branch Exchange) is the phone system that routes calls for your account, and the web portal is its browser-based admin console. The System Prompt page lives under PBX Settings > Voice Prompt.

2. Download the prompt pack you want to use:

   1. Click Download Online Prompts. The Download Online Prompts page lists every system prompt available for download.

      Note

      These packs are pulled from an online library, so the phone system needs internet access for this page to load and for downloads to finish.

   2. Locate the prompt you want and click the download icon .

   3. Click the close icon to dismiss the window. The prompt you downloaded now appears in the System Prompt list.

   Tip

   You can download several packs and keep them all in the System Prompt list. Only the one marked in the Default column is played, so downloading a pack does not change anything on its own.

3. In the Default column, select the prompt you just downloaded to make it the default.

4. Click Save, then Apply.

   Caution

   The change is not live until you click Apply. Clicking Save on its own stores your selection but keeps the old prompt in use, so a junior tech who stops at Save will not hear any difference.

The selected prompt takes effect and the system begins using it for its built-in announcements.