Set up Email Notifications for User Password Change

Keep extension users informed about changes to their credentials. When you enable this option, Cloud Voice emails the user each time their user password is updated, so they always know when their account has changed. This is useful for security: if a password change happens that the user did not expect, the email gives them an early warning.

An extension is a single user’s line and account on the PBX (Private Branch Exchange, the phone system that routes internal and external calls).

Note

The user password is what the extension user signs in with on the Cloud Voice App and the web portal. It is not the same as the SIP (Session Initiation Protocol) registration password that a desk phone or softphone uses to connect to the system. This notification only covers changes to the user password.

Before you begin

Confirm the following are in place first:

• The system email server is configured so the system can send outbound mail.
• The extension you want to notify has an email address on file.

Caution

Both items above are required. If the email server is not configured, or the extension has no email address, the notification email is never delivered and the user is not warned.

Turn on the notification

1. Sign in to the PBX web portal and go to Extension and Trunk > Extension, then open the extension you want to edit.
2. Select the Features tab.
3. Under Notifications, tick Send email notification when the User Password is changed.
4. Click Save, then Apply.

Note

This setting is per extension. It only affects the extension you are editing, so repeat these steps for every user who should receive the notification.

Caution

The change does not take effect until you click Apply. If you click Save alone, the setting is stored but not yet active.

What happens next

From now on, whenever this extension’s user password is changed, Cloud Voice automatically sends a notification email to the address associated with the extension.

Tip

Because this email is an early warning of an unexpected password change, make sure the address on the extension is one the user actually reads. For strong security coverage, enable this notification on every extension so no account change goes unnoticed.