Allow Users to Override Time Condition on Operator Panel

No user can change the active time condition from the Operator Panel out of the box. A time condition decides which call routing the system uses at a given moment: for example, Business Hours routing while the office is open and off-hours or Holiday routing when it is closed. Letting a manager override it means they can flip the system between open and closed on demand (such as closing early for a staff event) without editing the schedule. If you want specific staff to be able to do this themselves, you assign that permission to the appropriate extension group managers, as described below.

What can be overridden

From the Operator Panel, users can only override the time condition for Business Hours that are set in the system’s default time zone. Business Hours configured in any other time zone cannot be switched this way.

Caution

The override affects only Business Hours defined in the system’s default time zone. If a Business Hours rule was created in a different time zone, the Operator Panel control will not switch it, and staff may think the override failed. Confirm your Business Hours use the default time zone before relying on this feature.

Grant the permission

The override permission is available only to extension group managers. Follow these steps to enable it for a group’s managers.

Note

To give the permission to one particular person instead of a group’s managers, assign that member a custom user type and enable the permission on it. See Assign a custom user type to a group member.

1. Sign in to the PBX (Private Branch Exchange) web portal and open Extension and Trunk > Extension Group.

2. Locate the extension group you want to update and click the edit icon.

   

3. On the Extension Group page, open the Group Permissions tab.

4. Under Permission Configuration, tick Switch Business Hours and Holidays status.

   

5. Click Save, then Apply.

Caution

The change does not take effect until you click Apply. Clicking Save alone stores the new permission but leaves it inactive on the phone system.

Result

Any user in the group whose user type is Manager now sees a switch-time control on the Operator Panel and can use it to override the time condition for Business Hours set in the system’s default time zone.

Note

Only members whose user type is Manager see the override control. Granting the group permission does not change a member’s user type, so confirm the intended users are already Managers.