Control the Mobile App from the Web App

CTI (Computer Telephony Integration) mode links the Cloud Voice App running in your browser to the Cloud Voice App running on your phone. Once they are connected, the browser becomes a visual control surface for dialing, recording, hanging up, and other call actions, while the call audio itself stays on your phone. The two apps must be signed in to the same extension.

When to use this

CTI mode is helpful whenever the computer you dial from is a poor place to carry the audio. A common case: you keep a CRM (Customer Relationship Management) system on your office computer and place click-to-dial calls through the Cloud Voice App in the browser, but that CRM can only be reached from inside the office network. When you remote into that office computer from elsewhere and dial, the audio travels over the office connection rather than your own, so an unreliable remote session can degrade call quality.

Instead, sign in to the Cloud Voice App on your phone with the same extension, then remote into the office computer and switch the browser app into CTI mode. You still dial and manage calls from the browser, but the audio now flows through your phone directly, sidestepping the remote link and keeping the audio clear.

Before you begin

Confirm that your system and apps meet these minimums:

Item	Requirement
Cloud Voice system	Firmware 84.22.0.134 or later.
Cloud Voice App (mobile)	iOS version 5.24.13 or later; Android version 5.24.7 or later. The mobile app must be signed in to the same extension as the browser app.

Caution

Both apps have to be signed in to the exact same extension. If they are on different extensions, the browser app cannot find or control your phone. Also make sure each app meets the version above: if either one is older, the option to link them may not appear.

Connect the mobile app to the web app

1. Sign in to the Cloud Voice App in your browser.

2. In the top-right corner, click , then choose Mobile Client from the list.

   

   Note

   This icon in the top-right corner is where you pick which device handles your call audio. Choosing Mobile Client turns on CTI mode and links the browser to the phone that is signed in to the same extension.

What you can control

With CTI mode on, you can drive these actions on the connected mobile app straight from the browser:

• Make or end a call
• Reject a call
• Blind transfer a call (send the call to someone else without speaking to them first)
• Record a call
• Hold or resume a call
• Flip a call (move an in-progress call to another device)
• Transcribe a call (turn the call audio into text)

Note

Incoming calls must be answered on the mobile app. You cannot pick up a ringing call from the browser.