Manage Logged-in Cloud Voice App Clients

Your extension can stay signed in on more than one Cloud Voice App at a time. From the Web Client you can review every session tied to your extension, see details about each associated device (its name, the client type, and when it last signed in), attach your own remark to a device, and remotely sign out of any session you no longer need.

Note

This feature requires a PBX (Private Branch Exchange, the phone system that runs your extensions) server running firmware 84.22.0.134 or later. If the Currently Logged-in Devices option is missing, the server is likely on an older firmware version.

Label a device with a remark

Add a note to any device so it is easy to recognize in the list. This is useful when the same client type is signed in on several devices and the device names alone do not tell them apart.

1. Sign in to the Cloud Voice App Web Client.

2. In the top-right corner, click your account.

3. From the drop-down menu, choose Currently Logged-in Devices.

   

   A window opens listing every device currently signed in to your extension.

4. Find the device you want to label, then type a note in its Remark column.

   Tip

   Use a short, descriptive remark (for example, “Office desktop” or “Personal iPhone”) so you can tell one session from another at a glance when you later decide which to sign out.

   

5. Click Save.

The remark you enter is kept in sync across all of your Cloud Voice App clients, so it shows the same on every device.

Sign out of a device

Use these steps to remotely end your extension’s session on another Cloud Voice App. This is the fastest way to cut off access if a device is lost or stolen, or if you spot a session in the list that you do not recognize.

Caution

Signing out takes effect immediately. The session on the selected device ends at once and the person using it is disconnected, so avoid signing out a device that may be on an active call.

1. Sign in to the Cloud Voice App Web Client.

2. In the top-right corner, click your account.

3. From the drop-down menu, choose Currently Logged-in Devices.

   

   A window opens listing every device currently signed in to your extension.

4. Click the sign-out icon () next to the device you want to end.

   Note

   The sign-out icon next to the device you are using right now is grayed out and cannot be clicked. To sign out of your current device, click your account in the top-right corner and select Log out.

   

5. In the confirmation window, click OK.

   

Your extension is signed out of the selected device, and the message “This device has been logged out by you or the administrator” appears on that device’s screen.