Configure AI Call Transcription

AI Call Transcription turns a two-party call into readable text as it happens and produces a summary when the call wraps up, so you can quickly revisit what was said, the main points, and any follow-up tasks. Use the settings below to control how transcription behaves in the Cloud Voice App.

Note

Any changes you make here apply to every Cloud Voice App you’re signed in to.

Before you start

• Your Cloud Voice system is running firmware 84.20.0.74 or later.
• Your administrator has enabled Call Transcription for your extension.

Caution

The settings on this page will not produce any transcripts until your administrator enables Call Transcription for your extension. If transcription never starts even with the options turned on, check this prerequisite first.

Turn on and configure transcription

1. Sign in to the Cloud Voice App and open Preferences > AI.

2. Under Call Transcription, adjust the options to suit how you work.

   

   Setting	What it does
   Automatic Call Transcription	Controls whether your calls are transcribed live without any action from you. With this off, you can still start transcription by hand during a specific call from the call screen, see Transcribe a Call.
   Show Transcription Text After the Call	Decides whether the transcript and summary pop up automatically once the call ends.
   Language	Sets the language used to transcribe your calls.

   Note

   Whether a summary is generated and shown automatically also depends on how your administrator has set up the Cloud Voice system.

   Tip

   Leave Automatic Call Transcription on so every call is captured without you having to remember to start it by hand.

3. Click Save.

What happens next

• During a call, audio is recognized and written out in your chosen language in real time, and a summary is produced automatically after the call ends.
• The AI-generated transcript and summary for each transcribed call are available in your call logs.