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Cloud Voice Documentation

Why can't I log in to the Cloud Voice App on desktop?

If the desktop Cloud Voice App won’t let you sign in, work through the checks below in order before escalating.

Start with your credentials

Section titled “Start with your credentials”

Double-check that you are entering the correct username and password. A mistyped entry or an outdated password is the most common reason a login is rejected.

Ask your administrator to verify the server side

Section titled “Ask your administrator to verify the server side”

If your credentials are definitely correct, the problem is usually on the account side rather than in the app itself. Contact your system administrator and ask them to confirm two things:

  1. The Cloud Voice App server settings for your account are configured correctly.
  2. Your Cloud Voice App access is enabled for your extension.

Still can’t sign in?

Section titled “Still can’t sign in?”

If you have confirmed your credentials and your administrator has verified the settings above but you still cannot log in, use the app’s built-in problem-reporting feature to send the details to support so the issue can be investigated further. This captures the client’s debug logs, which record what the app tried to do and any errors it hit, so support can see exactly what failed.