Record a Call

Recording a call saves the audio of the conversation so you can listen back to it later. This is useful when you need to double-check what was said, confirm details you agreed on, or keep a record for training or quality review.

Before you start

Your system administrator must grant your account permission to record calls. Without that permission the Record control does not work.

Note

The ability to record is turned on per account by the administrator. If the Record control is greyed out or missing during a call, you do not have the permission yet. Ask your administrator to enable call recording for your account.

Record a call

1. Start or answer a call so you are on an active call.
2. On the call screen, select (Record).

Tip

You only need to select Record once. Recording starts right away and keeps going on its own until the call ends, so you do not have to press anything again to keep it running.

What happens next

• The call begins recording immediately, and recording continues until the call ends.
• Both parties may hear a short voice prompt announcing that the call is now being recorded. Whether this prompt plays is controlled by your administrator’s configuration.

Caution

The recording announcement is optional and is set by the administrator, so it may be switched off. When it is off, the other party is not told the call is being recorded. Before you record, make sure you are following your organization’s call recording and consent policies.