Manage Logged-in Cloud Voice App Clients

The Cloud Voice App for desktop lists every client currently signed in to your extension, along with details about each associated device: its name, the type of client, and when it last logged in. From this same list you can label a device with a remark and remotely sign your extension out of any device you choose.

Requirements

Before you begin, make sure that:

• Your Cloud Voice system is running version 84.22.0.134 or later. (Your system administrator handles this upgrade.)
• Your Cloud Voice App desktop client is version 1.21.2 or later.

Add a remark for a device

Labelling a device makes it easy to tell your signed-in clients apart at a glance.

1. Sign in to the Cloud Voice App desktop client.

2. In the top-right corner, click your account.

3. In the drop-down menu, select Currently Logged-in Devices.

   

   A window opens listing every device currently signed in.

4. Find the device you want to label and type a note in its Remark column.

   

5. Click Save.

Your remark now appears against that device across all of your Cloud Voice App clients.

Log out of a device

You can remotely sign your extension out of any other Cloud Voice App client from your desktop.

Caution

Signing a device out ends its session right away. That device can no longer make or receive calls on your extension until someone signs back in, so avoid signing out a shared device (such as a front-desk computer) that other people still rely on.

1. Sign in to the Cloud Voice App desktop client.

2. In the top-right corner, click your account.

3. In the drop-down menu, select Currently Logged-in Devices.

   

   A window opens listing every device currently signed in.

4. Click the log-out icon next to the device you want to sign out.

   Note

   The log-out icon beside the device you are currently using is greyed out and cannot be clicked. To sign out of the device you are on, click your account in the top-right corner and choose Log out.

   

5. In the confirmation window, click OK.

   

Your extension is signed out of that device, and the message “This device has been logged out by you or the administrator” appears on its screen.