Two-factor Authentication (2FA) Overview

Two-factor authentication (2FA) adds a second layer of protection to your Cloud Voice App sign-in. Once you turn it on, logging in takes more than your password alone: you also enter a short verification code that proves the sign-in is really you. This page explains the two ways you can receive that code.

Before you begin

2FA is available once the platform is running a recent enough server version. If the option does not appear in your account, check with your system administrator, who manages platform updates.

How 2FA protects your account

With 2FA switched on, every login requires two things:

Your account password.
A one-time verification code from the method you set up.

Because the code changes each time and comes from a device or inbox only you control, someone who learns your password still cannot get into your account.

Method 1: Authenticator app

This method uses an authenticator app on your phone to generate verification codes. Any of the following are supported:

After installing one of these apps, you link your Cloud Voice account to it. From then on the app produces a fresh code on demand, and you enter your password plus that code each time you sign in.

For setup steps, see Configure Two-Factor Authentication Using Authenticator Application.

Method 2: Email

This method sends the verification code to the same email address you use to log in. At sign-in you enter your password, then the code delivered to your inbox.

For setup steps, see Configure Two-Factor Authentication Using Email.