Manually Switch Presence Status

Your presence tells colleagues whether you are reachable and drives how the system routes your calls. From the Cloud Voice App you can change it at any time, either as a lasting choice or as a temporary status that automatically returns to your previous one after a set period.

Set a lasting presence status

Use this when you want the new status to stay in place until you change it again.

1. On the Calls screen, tap your account in the top-left corner.
2. Tap Current Presence.
3. In the Presence list, choose a status.

Your new status takes effect right away, along with the presence settings tied to it.

Caution

Each status carries its own call-handling rules, so switching takes effect immediately and can change how your incoming calls are treated (for example, forwarding them, sending them to voicemail, or rejecting them). Pick the status whose rules match what you actually want to happen to your calls.

Set a temporary presence status

A temporary status is useful when you know exactly how long you’ll be unavailable. For example, if you’re stepping into a scheduled meeting and don’t want to take calls during it, you can switch to a temporary status for the length of the meeting. When the time runs out, your presence and its associated routing return to what they were before, so there’s no need to remember to switch back.

1. On the Calls screen, tap your account in the top-left corner.

2. Go to Current Presence > Set Temporary Presence.

3. On the Temporary Presence page, fill in the following:

   a. From the Set Presence To list, pick the status to use temporarily.

   b. From the Time list, choose how long it should apply:

   • Duration: The status stays active for a length of time you specify. Set that length in the For list.
   • Date: The status stays active until a specific date and time. Set that point in the Date field.

   c. (Optional) Add a note in the Presence Information field.

   Note

   Whatever you enter here appears in your extension details for colleagues to see.

   d. Tap Save.

Your temporary status and its presence settings take effect immediately.

Note

In the Presence list, the selected status shows the time at which it will end. Once that time is reached, your presence and its settings revert to the status you had before.