Enable or Disable Push Notifications

A push notification is an alert your phone shows even when the Cloud Voice App is not open on the screen. When the app is running in the background on your phone, Cloud Voice can wake it and push an alert whenever there is new activity on your extension, such as a missed call or a new voicemail message. This page explains how to turn those push notifications on or off, and how to set them separately for each of your presence states.

How push notifications work

Presence is your availability status in Cloud Voice (for example Available, Away, Lunch Break, or Do Not Disturb). Out of the box, you receive push notifications in every presence except Do Not Disturb (DND). Because the setting is tied to presence, you can decide for each state separately whether the mobile client should alert you. For example, you might keep notifications on while you are Away but silence them during Lunch Break.

Adjust your notification settings

Sign in to the Cloud Voice App web client and go to Preferences > Presence.
On the status bar, select the presence you want to change.

You configure one presence at a time. Whichever presence is selected on the status bar is the one your changes apply to.
In the Options section, select or clear the Accept Push Notifications checkbox.

Clearing this checkbox stops the mobile client from waking for that presence, so you will not be alerted to missed calls or new voicemail while you are in that state. Leave it selected for any presence in which you need to stay reachable.
Repeat steps 2 and 3 for any other presence you want to adjust.

Set every presence in one visit before you save. It is quicker than coming back later, and it makes sure each status behaves the way you expect.
Select Save.